A financial service provider faces client attrition and with this, a decrease in revenue and market share due to process problems. Throughout the book, the project work and especially the application of typical Lean Six Sigma tools are elaborated using this case. At the end, a drastically enhanced process landscape leads to increased client satisfaction […]
Dr Uwe H Kaufmann is the founder of Centre for Organisational Effectiveness, a business advisory firm operating out of Singapore. As consultant and coach with many years of experience, his passion lies in supporting organisations to improve their effectiveness. Not only does he apply modern operations management techniques like Business Process Reengineering, Lean, Six Sigma, […]
At the Start around 05:00h, I am really in a good shape like everyone else – hyper-optimistic and full of zest for action, for my next marathon. Let’s go.
The first kilometres pass by easily, since there is a good portion of pride since not everyone runs a marathon. The fact that I am in my fifties adds to that pride.
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A while ago I started another attempt to touch up my Chinese. Hence, I had a Beijing-Chinese lady coming to our home as a tutor. I was able to make some progress because she did not speak any English at all. Although, I strongly felt that she did an excellent job, my wife substituted her away. My wife explained that this lady was too pretty. That is correct. However, I see a strong correlation between the success in learning a language and the attractiveness of the teacher. […]
I think it is quite obvious that Singapore is not part of Germany, but somewhere “down there” as one of my sisters always says. This description locates a small, teeny, tiny island between the gigantic island Sumatra and the Indian Ocean in the West, the Malaysian Peninsula in the North and the Pacific Ocean in the East and South. If I would say that my favourite girl-friend sleeps in the Northern hemisphere and I sleep in the South in the same bed, then it is not exactly right. Actually, Singapore is located two hours on the high speed boat in the North from the equator. […]
Today, I had the pleasure to sit in the slowest car on the Chinese east coast. I had to take a ride from Wuxi to Shanghai-Pudong airport. After starting from my hotel in Wuxi, I thought that my driver does either not know exactly the way or does not know the car, because he drove slower than I walk. […]
Together with our friends Frank and Mila and a mixed group from Singapore and Indonesia Amy and I spent our „vacation” in Tibet from 27 May to 02 June 2009. A great experience that we probably only make once. Why this adventure? For a long time the “Roof of the World” was one of my dream destinations. Unfortunately, I did not know that this would be less a vacation, but rather an adventure with some quite tough encounters. […]